Terms & Conditions

This website is operated by Rugstar. Throughout the site, the terms “we”, “us”, and “our” refer to Rugstar. By visiting rugstar.in and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms & Conditions (“Terms of Service”, “Terms”). These Terms apply to all users of the site, including but not limited to visitors, customers, vendors, merchants, and contributors of content.

Please read these Terms carefully before accessing or using our website. By continuing to use our website, you accept these Terms. If you do not agree, you may not access the website or use our Services.

We may update, change, or replace these Terms at any time by posting updates here. It is your responsibility to review this page periodically. Continued use of the website after changes signifies acceptance.

Our store is hosted on Shopify Inc., which provides the secure e-commerce platform that enables us to sell our carpets and lifestyle products to you.

1. Online Store Terms

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given consent for any minor dependents to use this site.

You agree not to use our products for any unlawful purpose or in violation of any applicable laws, including but not limited to intellectual property laws.

2. General Conditions

We reserve the right to refuse service to anyone, at any time, for any reason.

Your content (excluding financial details) may be transferred unencrypted over networks. However, all payment information is always encrypted during transfer.

You agree not to reproduce, copy, sell, resell, or exploit any portion of the Service without our express written permission.

3. Accuracy of Information

We make every effort to ensure the accuracy of information on our website. However, we are not responsible if the content is inaccurate, incomplete, or outdated. Any reliance on material found here is at your own risk.

4. Modifications to Service & Prices

Prices for our carpets may change without notice.

We reserve the right to modify or discontinue any product or service without prior notice. We are not liable for any such modifications or discontinuation.

5. Products or Services

Some carpets may be available exclusively online and in limited quantities.

  • Returns and exchanges are subject to our Refund & Replacement Policy.
  • We make every effort to display carpet colors and textures accurately, but variations may occur due to lighting, weaving, or screen settings.
  • We reserve the right to limit sales by customer, region, or jurisdiction and to discontinue products at any time.
  • Note: Handmade carpets may have slight irregularities in weave, color, or size, which are natural characteristics and not considered defects.

6. Billing & Account Information

We reserve the right to refuse or cancel any order placed. In such cases, we may attempt to notify you via email, phone, or billing address provided at the time of order.

You agree to provide accurate and updated billing and account details to ensure successful order processing.

7. Optional Tools

We may provide access to third-party tools. Such tools are provided “as is” and “as available” without warranties. Usage is entirely at your own discretion.

8. User Feedback & Comments

By submitting comments, ideas, or feedback to us, you agree that we may edit, copy, publish, or use them in any medium without obligation to compensate you.

You agree that your submissions will not violate any third-party rights or include unlawful or offensive material.

9. Product Care & Return Policy

Product Collection

Every carpet from Rugstar reflects our passion for quality craftsmanship and timeless elegance. Each piece is designed to bring warmth, luxury, and uniqueness to your living spaces.

Care Instructions

Our carpets are handcrafted with care and require proper maintenance. To ensure longevity:

  • Vacuum regularly using a soft brush attachment.
  • Avoid direct exposure to strong sunlight for extended periods.
  • Rotate carpets periodically to balance wear.
  • Professional carpet cleaning is recommended when necessary.
  • Do not wash, bleach, or use harsh chemicals.
Return & Replacement Policy

We take pride in the quality of our carpets. However, in the rare event that you receive a damaged or incorrect item due to our error, we will offer a replacement at no extra cost.

Conditions:
  • Contact us within 7 days of receiving your order with your order number and photographic evidence.
  • Items must be unused, unwashed, and in original condition with tags intact.
  • Replacement requests are subject to verification and approval.

Governing Law

These Terms of Service and any agreements under which we provide you Services shall be governed by and construed in accordance with the laws of India.

Contact Information

For any queries, returns, or support, please contact us:

📍 Website: rugstar.in

📧 Email: rugstar25@gmail.com

📞 Phone: +91-7303868996